Smile Hotel Regulations

        § 1 Subject of the regulations

1. The Regulations apply on the premises of the Smile Hotel*** and apply to all persons staying there.
2. The Regulations define the rules for the provision of services, the scope of responsibility of Guests and the Hotel, and the rules of staying on the Hotel premises and are
an integral part of the contract, which is concluded by making a reservation, paying a deposit or the entire amount for the stay, or
by signing the registration card. By performing the above action, the Guest confirms that he/she has read and fully accepts the terms and conditions.
and undertakes to comply with them.
3. The regulations are available at the main reception, in the information leaflet in the hotel room and on the hotel website www.hotelsmile.pl.

                                                                               § 2 Hotel stay

1. The room is rented on a nightly basis. Check-in time is from 3:00 PM to 11:00 AM the following day.
2. If the Guest did not specify the duration of his/her stay when renting the room, it is assumed that the room was rented for one night.
3. The room cannot be transferred or made available to third parties, even if the period for which the fee was paid has not expired.
4. If the hotel guest wishes to extend his/her stay beyond the period indicated in the reservation or on the day of arrival, he/she should report this at the reception desk.
10:00 a.m. on the day the room rental expires. The hotel will accommodate requests to extend your stay, subject to availability.
reserves the right to refuse to extend the Guest's stay at the Hotel in the event of failure to pay in full in advance
stay so far.
5. Holding the room after 12:00 is automatically treated as an extension of the stay. An extension of the hotel night costs
50% basic rate and lasts until 7:00 p.m. at the latest.

                                                                                § 3 Hotel Services

1. The hotel provides services in accordance with its category and standard. In case of any complaints regarding the quality of services, the guest is requested to
to report them immediately to the reception, which will enable the hotel staff to improve the standard of services provided.
2. Guests may direct any questions and comments regarding their overall stay at the Hotel directly to the Hotel's main reception.
3. The Hotel Director or the manager appointed by him is responsible for all matters related to the Guests' stay, and outside their working hours
work of the main reception of the Hotel.
4. The hotel is obliged to ensure: conditions for relaxation; safety of stay and protection of personal data; professional and courteous service
service in the scope of all services provided by the Hotel; cleaning the room and carrying out necessary repairs of equipment during
absence of the Guest, and in his presence only if he expresses such a wish; changing the room, if possible, when the occurring
in the room faults cannot be repaired.
5. At the Guest's request, the Hotel provides free services in the scope of: providing information related to the stay and travel, wake-up service,
storing valuables in the depository at the main reception and storing luggage of guests registered at the Hotel.

                                                                              § 4 Reservation and registration at the Hotel

1. You can book your stay using one of the following methods:
a. By phone - any reservation made by phone is treated as a provisional reservation. All detailed information
(including booking conditions) will be sent by email.
b. By e-mail – receiving a price offer and booking conditions in response.
c. Using the reservation system available on the Hotel's website.
d. Through intermediary companies, agencies or portals.
2. Reservations indicated in points a, b, and c above are preliminary reservations. The reservation is deemed confirmed after the deposit is paid.
or in certain cases, the full value of the reservation.
3. A deposit of 401 TP3T is required to confirm your reservation. This deposit must be paid within 3 days.
from the day of booking. In the case of special offers, holidays, or long weekends, different booking rules and regulations may apply.
cancellation.
4. The deposit is non-refundable.
5. Payment of the deposit and thus effective booking means that you have read and accepted the booking conditions specified
in the regulations and familiarization with the Hotel regulations.
6. Failure to pay the deposit within the agreed time will result in automatic cancellation of the reservation.
7. The hotel is not responsible for incorrectly made reservations.
8. Offers published on the website, reservation system, presented by telephone, e-mail or in person do not constitute
offers within the meaning of Article 66 et seq. of the Civil Code. The Hotel's price offer may change until the reservation is confirmed.
9. The basis for registering a Guest is to present a photo ID to the receptionist and sign the card.
registration card, also known as a residence card or registration card. The reception desk may ask guests for this document upon check-in.
confirming the child's age. The hotel informs that guest ID documents are not photocopied or scanned.
10. The hotel may refuse to accept guests if: the number of people does not match the number of people stated on the booking confirmation;
during a previous stay, the Guest grossly violated the Hotel Regulations and was under the influence of alcohol or drugs,
showing verbal or physical aggression.
11. The hotel reserves the right to pre-authorize credit cards. Any additional charges arising from the stay are the responsibility of the Guest.
on the day of departure at the latest.

12. Reservation date changes are only possible by prior arrangement with the property and are subject to availability. A 100 PLN handling fee applies.
13. Shortening your stay does not constitute grounds for compensation. In the event of a shortened stay, the Guest agrees to pay the full cost of the reservation.
— including unused nights. In the event of a Guest's cancellation during the hotel day, the Hotel will not refund the fee.
commenced day. Failure of the Guest to arrive at the Hotel on the agreed date (the reservation is valid until midnight) is equivalent to
with the Hotel's withdrawal from the contract with the right to retain the deposit, and the room may be rented. In the event of the Guest's arrival at
Hotel on the second day of the booked stay (after informing the Hotel reception in advance), the Guest will be charged
stay also for the first hotel night in accordance with the guaranteed reservation agreement.
14. Cancellation of a reservation must be made in writing or by email, otherwise it will be null and void. Cancellation of a reservation is possible in the event of
booking a stay from a flexible offer up to 14 days before arrival, and from a special offer up to 30 days before arrival. In case of cancellation
Subject to these cancellation deadlines, the funds paid can be used towards a stay on another date within
6 months from the original date of stay. The amount of the deposit will be refunded in the form of a voucher (valid
6 months) towards the next booking (the price of the stay depends on the selected date and offer). After these dates and in the event of
When booking a stay with a non-refundable offer, it is not possible to cancel or change the date of stay, and the paid reservation amount is not subject to refund.
refund.

                                                                               § 5 Hotel Liability

1. The hotel is only responsible for items left in the hotel depository for safekeeping. In other cases involving loss
or damage to items brought by hotel guests are governed by the provisions of the Civil Code.
2. The hotel reserves the right to refuse to accept high-value items or large sums of money into the hotel deposit.
items that pose a security risk and bulky items that cannot be placed in the depository.
3. The hotel is not responsible for any damage or loss of a car or other vehicle belonging to the Guest that has been parked
in the unguarded hotel parking lot. The hotel is also not responsible for items left in a car parked in the parking lot.
hotel.

                                                                               § 6 Responsibility of Guests

1. Children under 12 years of age should be under the constant supervision of their legal guardians while on the hotel premises. Legal guardians are responsible for
financial liability for damages resulting from the actions of children.
2. Any damage occurring in the Hotel must be reported immediately to the Hotel reception.
3. The hotel guest bears full financial responsibility for any damage or destruction of equipment and facilities.
technical faults of the Hotel, resulting from its fault or the fault of people visiting it.

4. The hotel reserves the right to charge the guest's credit card for any damages incurred, even after their departure. The same rule applies.
in the event of a Guest activating the fire alarm as a result of acts of vandalism or failure to comply with the smoking ban.
5. In the event of a breach of the provisions of the regulations, the Hotel may unilaterally terminate the contract with the Guest with immediate effect.
violates them, retaining the right to full compensation. The Guest is obligated to immediately comply with the Hotel's requests,
settle the amount due for the stay and any damages and leave the Hotel.
6. The behavior of Guests and persons using the Hotel's services should not disturb the peace and quiet of other Guests. In the event of a violation of this rule,
The hotel has the right to apply the regime referred to in § 6 section 5.
7. Dishonest attempts to obtain compensation (redress or damages) will result in expulsion from the facility.

                                                                               § 7 Peace

1. It is forbidden to store hazardous materials in the room, including weapons, ammunition, flammable materials, and explosives.
or irritating. For fire safety reasons, it is forbidden to use devices in the room that are not
room equipment, this does not apply to chargers and power supplies for electronic equipment.
2. Please consult the hotel staff before changing the room equipment.
3. Guests are prohibited from taking items that are part of the hotel's equipment outside the hotel premises. Some items may be purchased
equipment (e.g. bathrobes or towels). Details are available at the main reception desk.
4. Unregistered guests may stay in the hotel room from 7:00 a.m. to 10:00 p.m.
after 10:00 p.m. means that the person registered in the room consents to the additional accommodation of these persons for a fee.
will be according to the current price list available at the reception.
5. Each time the Guest leaves the room, they should check that the door is locked. The reception desk will issue a duplicate room key based on the key card.
residence and identity card.

                                                                               § 8 Abandoned items

1. Items left at the Hotel will be returned at the Guest's expense to the address provided by the Guest. In the event of failure to receive
   At the Guest's request, the Hotel will store the items left for one month and then donate them to charity or
   for public use. Food items will be stored for 24 hours.
                                                                          § 9 Complaints

1. Regardless of and without prejudice to the rights of Guests provided for in generally applicable law in the scope of
reporting and pursuing claims, Guests have the right to file complaints in case of noticing deficiencies in the quality of services provided
services.
2. Complaints cannot cover faults not reported during the stay. Failures or technical interruptions resulting from accidents
random events over which the Hotel has no influence are not subject to complaint.
3. The complaint must be submitted in e-mail and in writing at the Hotel reception on the day the fault is noticed, which will enable the staff
improvement of the services provided or sent by registered mail to the Hotel's address immediately after the end of the stay. Correctly submitted
the complaint should contain the following data: Name and surname of the guests, room number if the complaint concerns a room, subject of the complaint
and the request covered by the complaint and the circumstances justifying the complaint.
4. If the Hotel does not immediately remove the reservations reported by the Guest, the Hotel will, within 30 (thirty) calendar days from
the day the Guest submits a complaint, will respond to the complaint and inform him/her about the further procedure.

                                                                               § 10 Additional provisions

1. Smoking is strictly prohibited throughout the entire Hotel (including balconies and room terraces), except for designated smoking areas.
In the event of smoking in the room, an additional PLN 500 will be added to the bill of the registered person, which includes cleaning
and airing the room and additional washing and cleaning of equipment.
2. The hotel is also available for pets (stay in accordance with the regulations, in designated rooms and for an additional fee - limited number of places and only upon prior reservation).
3. No soliciting or door-to-door sales are permitted in the Hotel.

  § 11 Pets allowed at Hotel Smile*** Pieniny

1. The basic condition for accepting certain pets at the Smile Hotel***, hereinafter referred to as
   The hotel is obliged to report the arrival of a guest with a pet at the time of booking and accept the stay
   with a pet through the hotel reception.
2. If the presence of an animal in the room is detected and the presence has not been reported in advance,
   and approved by the Hotel reception, the animal will not be allowed to stay on the Hotel premises or will be
   an additional fee of PLN 500.00 is charged and a fee for each day of the animal's stay at the Hotel
   according to the price list.
3. The hotel has the right to refuse admission to animals that are generally considered dangerous or aggressive,
   presence in the hotel may affect other hotel guests (due to allergies, intense smell,
   noise, a large number of reservations with pets at one time, etc.).
4. The hotel accepts animals with health books and current vaccinations.
   and a certificate of deworming.
5. The animal owner declares that the animal does not pose a threat to other people or animals.
6. Pets are not allowed in the restaurant, playroom, games room, fitness room and Spa & Wellness area.
7. It is not allowed to use hotel towels and bed linen for animals.
   and meeting the physiological needs of animals in rooms and other hotel spaces.
8. The pet owner is obliged to protect the hotel furniture and textiles against
   destruction and leaving hair behind.
9. No animal should be left alone in a room if it is disturbing others at the time.
   Guests and may cause damage to hotel property.
10. If the dog is left alone in the room, the owner of the animal is obliged to
    leaving the hanger on the handle on the outside of the door.
11. For safety reasons, cleaning of rooms with pets is only done in the presence of the owner.
    The owner, or when the animal is absent from the room.
12. Pet owners are responsible for complying with hotel regulations regarding pets.
    Maintaining silence at night in the facility and not disturbing other guests.
13. All damages caused by the animal to the property of the Hotel or other guests, as well as dirt
    Any work that requires additional work will be priced individually and the costs will be borne by the Owners.
    animal (e.g. for dirty or damaged bedding, carpet, chewed furniture, etc.).
14. If it is found that an animal left in the room is disturbing the stay of other guests or damaging property
    Hotel, or may cause a situation of danger to oneself or other guests, the Hotel reception immediately
    will contact the Owner to resolve the issue. If contact is impossible, the Hotel
    reserves the right to allow staff to enter the Guest's room, also with the possible assistance of appropriate
    services to remove the animal from the Hotel. All costs resulting from the above activities are covered by the Owner.
    animal.
15. Pet owners are obliged to clean up any waste left by their pets on the premises.
    and in the surroundings of the Hotel.
16. In public places, the owner is obliged to keep the animal on a leash and with a muzzle,
    if necessary.
17. The owner who decides to come with a pet declares that he or she has read the regulations of stay
    animals at the Smile Hotel*** and accepts its records.

                                                                               § 12 Information about personal data

In accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 [hereinafter referred to as GDPR], we hereby inform you that:
1. The administrator of your personal data is Hotel Smile M. Dróżdż Sp. J., ul. Główna 234, 34-460 Szczawnica
2. Providing your personal data in terms of name, surname and address or document number and series
Identity is voluntary, but necessary to conclude a contract for hotel services.
3. Your personal data will be processed for the purpose of concluding and implementing a contract for the provision of hotel services or other similar services.
services that are provided by the Hotel at the Guest's request. Furthermore, the purpose of personal data processing is: investigation
possible claims or defense against claims, documenting the service for tax purposes. The Administrator also processes
Guest personal data collected through monitoring for security purposes. If the Guest has consented to
data processing for the purpose of receiving the newsletter, the administrator processes personal data for this purpose.
4. The legal basis for the processing of personal data is a contract for the provision of hotel services pursuant to Article 6 paragraph 1 point b) of the GDPR,
in the case of pursuing claims and monitoring - the justified purpose of the data controller pursuant to Art. 6 sec. 1 item f), in
in the case of fulfilling the tax obligation - legal provision pursuant to Article 6 paragraph 1 point c) of the GDPR. The legal basis for processing
Guest's data for the purpose of sending the newsletter is the Guest's consent pursuant to Article 6 paragraph 1 point a) of the GDPR. This consent may be withdrawn at any time.
withdrawn at the time, which does not affect the validity of the processing that took place before the withdrawal of consent.
5. The Administrator transfers personal data to the following categories of entities: companies providing IT support services and
software, transport and taxi companies in the event that the Guest orders transport or courier delivery, companies
a lawyer providing legal advice and legal representation services.
6. Your personal data will be stored in the following cases: data obtained in connection with the conclusion of a contract for the provision of services
hotel – for the period of limitation of tax or civil law claims, depending on which of these events occurs later;
data obtained on the basis of consent for the purpose of sending the newsletter – for the period of validity of the consent for this purpose; data obtained in
in connection with monitoring – for 14 days from the date of recording, and then permanently deleted.
7. You have the right to access the content of your data and the right to rectify, delete, limit processing, the right to
data portability and the right to object to processing by contacting: marketing@hotelsmile.pl.
8. The hotel informs about the right to lodge a complaint with the body supervising the processing of personal data, i.e. the Office for Personal Data Protection.
Personal Data in Warsaw, ul. Stawki 2.
9. If your personal data has been made available via a booking portal, travel agency, corporate clients or
other intermediaries, information on the scope of your personal data being processed can be obtained at the Hotel reception or
via contact: biuro@hotelsmile.pl
10. Your personal data are not subject to automated decision-making, including profiling.

Smile Hotel Management